Refunds & Cancellation
Information about unused advertising balances, service cancellations and refund requests.
Draft prepared: · Version 2026-11-04-draft
Review draft — commercial refund conditions and processing targets require confirmation before adoption. Your accepted agreement and mandatory legal rights apply.
1. Unused balances
Unused funds may be considered for refund after reconciliation of advertising spend, committed charges and outstanding invoices. Platform-held funds depend on the platform’s release and refund rules.
2. Advertising spend and service fees
Advertising spend already incurred is not an unused balance. Refunds of setup, subscription and service fees depend on the accepted order, work delivered and applicable law. Any payment, conversion or transfer deductions must be explained and supported by the agreed terms.
3. Top-ups and advertising credit
Funding is intended for advertising and agreed service charges. A top-up does not guarantee immediate withdrawal of platform-held credit. Contact your verified service representative before transferring funds if refund availability is material to your decision.
4. Payment method and verification
We may request reasonable evidence of account ownership, payment authorization and transaction details. Where feasible, approved refunds return to the original payer and payment method, subject to payment-provider requirements.
5. Cancellation of services
Request cancellation through your verified UriAgency service contact. We will confirm the applicable notice period, effective date and any remaining commitments under your accepted order. Stopping a service does not automatically stop live campaigns; arrange campaign shutdown separately and confirm completion.
6. How to request a refund
Provide your business or account name, transaction or invoice reference, requested amount and reason through your established service contact. Do not send passwords, full payment-card details or sensitive identity documents through an unverified channel. You may also use our contact page to ask how to reach the appropriate representative.
7. Review and timing
We review the request, reconcile funds and explain the decision and any deductions. Timing depends on verification, platform release and payment-provider processing. A specific processing target must be confirmed in writing; this draft does not promise a fixed refund deadline.
8. Restrictions and disputes
Verification issues, disputed transactions or pending platform adjustments may delay reconciliation. We will identify the reason where permitted and distinguish disputed amounts from undisputed funds. Nothing in this policy limits mandatory refund rights or lawful payment-dispute rights.
9. Policy updates and contact
The accepted written agreement controls transaction-specific terms, subject to mandatory law. Material policy changes should be communicated before they apply to an engagement. For questions or cancellation requests, use your verified service contact or our contact page.